ACME is engaged in the development of green technology solutions, energy generation, energy conservation and is one of the leading global sustainable and renewable energy companies. We are committed to processing your information in accordance with the applicable data protection laws.
We collect information in multiple ways including when you provide information directly to us, when you permit third parties to provide information to us, and when we passively collect information from you, such as information collected from your browser or device. The list mentioned below is illustrative, not exhaustive. We collect and process two main types of personal information and data; Personally identifiable Information and Data (“Personal Data”) and Non- Personally Identifiable Information and Data.
We collect information you give us or permit us to access. Information may include, but is not limited to, your name, image, birth date, email and physical address, telephone number, gender, contact lists, social media information and profile, activity and performance information, and when necessary, credit card information.
When you access or use our Website, we may automatically collect certain information about you and how you use the Website. This may include:
a. Website: The information gathered on the Website generally includes company names, locations, times and dates of access, and the web pages viewed while visiting. Additionally, information is collected on the search engines and search phrases used to find our Website. We may also collect the name of internet service providers and the operating system of your computer. User registration may be required to access some of the features on our Website, for which you may be required to provide your name, title, company, e-mail address, and phone number.
b. Please note that one cannot identify a specific individual by using Device Information or Log Information alone. However, these types of non-personal information, combined with other information, may be used to identify a specific individual, such non-personal information will be treated as personally identifiable data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will anonymize and desensitize such non-personal information.
We may also get information about you from other third parties wherever permitted by applicable law. For example, we receive information from:
a. third-parties who help us to supplement the information you have provided and to ensure the accuracy of your information. For example, we use third party service providers to validate your identity or address.
b. third parties who provide us with information about you or your interaction with our Website. For example, we may obtain service and support information or technical issues you may have raised with these third parties.
c. We may also combine that information with data that is publicly available and data from third parties.
We may also collect data from non-personally identifiable information sources such as web browsers, operating systems, bookmarks, page views. This may include browser name, specific device or computer, technical information such as connection to our Website such as the operating system and the Internet service providers and such other information. When you access or use our Website, we may automatically collect certain information about you and how you use the Website. This may include:
a. Device information: We may collect device information such as the MAC address of your devices, Internet Protocol (“IP”) addresses, log information, error messages, device type, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information and unique device identifiers. For example, we may collect IP addresses from you when you log into the Website as part of our log-in and security features.
b. Usage Information: We may collect usage information such as the pages you viewed, the features you use, your browser type, visits, clicks, downloads, messages sent/received, and any links you click on to leave or interact with our Website.
c. Log Information: When you use our Website, the system and exception log may be uploaded.
d. Content: We may also collect content that you provide through the Website or content that is automatically collected in the background.
e. Information from Cookie and other Technologies: ACME and our service providers may use commonly used tools such as cookies, web beacons, pixels, local shared objects, and similar technologies (collectively, “Cookies”) to provide the product/services you requested, recognize your visit, track your interactions with our Website, and improve your and other clients’ experience. Data collected through Cookies will help us in understanding consumer behaviour and analysing website traffic. If Cookies are disabled, certain areas of our products and features on our Website may not work properly. You have control over some of the data we collect from Cookies and how we use it, you may manually accept, decline or ignore the pop-up displayed.
f. Tracking Devices. We may use other industry standard technologies like pixel tags and web beacons to track your use of our Website pages and promotions, or we may allow our third party service providers to use these devices on our behalf. Pixel tags and web beacons are tiny graphic images placed on certain pages on our Website, or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, pixel tags and web beacons generate a non-personally identifiable notice of that action. Pixel tags allow us to measure and improve our understanding of visitor traffic and behaviour on our Website, as well as give us a way to measure our promotions and performance. We may also utilize pixel tags and web beacons provided by our affiliates and/or marketing partners for the same purposes.
g. Google Analytics. We currently use Google Analytics to collect data and information. This helps us analyse data about Your visit to our Website as well as understand how our products are being used.
h. Local Storage. We may collect and store information (including personal information) locally on your device.
Some of the functionalities in our Website may require you to provide information in order for you to use the Website. If you do not wish to provide the required information, you may not be able to use certain features or the Website. We will try to let you know what information is required and what information is optional. We may also combine information that you provided us with information about you that we get from other sources, in accordance with applicable law.
We use your information in various ways, including to:
a. Enhance, customize and personalize your experiences and communications;
b. Operate, provide, improve and maintain ACME’s Website, including analyzing user behavior and trends; and
c. Send you administrative messages and other information about ACME. Communicate with you about your purchase, account information or customer service, if any.
a. Communicate with you about our products and events, and for other promotional purposes;
b. Administer contests, promotions, events, surveys or other features; and
c. Display relevant marketing to you.
We may provide your information to our affiliates, some of which may be outside India.
We may use your data for management and operation of our communications, information technology and security systems; and audits (including security audits) and monitoring of such systems
a. We may disclose information upon governmental request, in response to a court order, when required by law, to enforce our policies, or to protect our or others' rights, property or safety.
c. We may also share information with companies assisting in fraud protection or investigation.
d. For compliance with our legal and regulatory obligations under applicable law.
e. Establishing, exercising and defending legal rights.
a. We may process data in detecting, preventing and investigating fraud.
b. We may use data in detecting, investigating and preventing breaches of policy, and criminal offences, in accordance with applicable law.
For improvement of our Website, identifying issues with our Website; planning improvements to Website; and creating a new Website.
Your information may be transferred to a third party as a part of our business assets (in a sale of a part or all of ACME). If this should happen, notice will be provided by posting to the Website or other form of communication.
a. Default sharing
When you join or use the Website, you agree to publicly share a basic amount of information, which may include your name, city location, and contact details.
b. Sharing you choose
c. ACME sharing
Information that is publicly shared may be used by ACME for promotional purposes.
We disclose Personal Data to legal and regulatory authorities; our external advisors; our processors; any party as necessary in connection with legal proceedings; any party as necessary for investigating, detecting or preventing criminal offences; any purchaser of our business; and any third party providers of advertising, plugins or content used on our Website.
We disclose Personal Data to other entities within the ACME group (for legitimate business purposes and the operation of our Website, to you), in accordance with applicable law. In addition, we disclose Personal Data to:
a. you and, where appropriate, your appointed representatives;
b. legal and regulatory authorities, upon request, or for the purposes of reporting any actual or suspected breach of applicable law or regulation;
c. accountants, auditors, lawyers and other outside professional advisors to ACME, subject to binding contractual obligations of confidentiality;
d. third party processors (such as payment services providers; shipping companies; etc.), located anywhere in the world, subject to the requirements noted below;
e. any relevant party, law enforcement agency or court, to the extent necessary for the establishment, exercise or defense of legal rights;
f. any relevant party for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties;
g. any relevant third-party acquirer(s), in the event that we sell or transfer all or any relevant portion of our business or assets (including in the event of a reorganization, dissolution or liquidation); and
h. any relevant third-party provider, where our Website uses third party advertising, plugins or content.
This Website may contain links to third party sites. Access to any other Internet site linked to this Website is at the User’s own risk and ACME is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. ACME provides these links merely as a convenience and the inclusion of such links does not imply an endorsement.
7.1. We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
7.2. We may use third party service providers to help us operate our business and the Website or administer activities on our behalf. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
8.1 we maintain an ongoing relationship with you (e.g., where you are a user of our Website, or you are lawfully included in our mailing list and have not unsubscribed); or
8.3 If we no longer need your information for the above purposes, we will generally delete or de-identify and anonymize it in accordance with our standard data retention practices. However, there may be occasions where we are unable to fully delete or de-identify your information due to technical or other operational reasons, for example, where your information has been archived onto back-up systems. Where this is the case, we will take reasonable measures to securely isolate your information from any further processing until such time as we are able to delete or de-identify it. The length of time for which we retain personal information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws. Where there are technical limitations that prevent deletion or anonymization, we safeguard personal information and limit active use of it.
We understand that the security of your information is important to you. We take reasonable care and precaution and provide appropriate technical and organizational security controls to protect your information. At ACME, we implement security controls to prevent breaches of unauthorised access to User data, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Website. But, even with our best efforts, we cannot ensure or warrant the security of your information. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, keeping your log-in and password private, and not recycling passwords from other websites or accounts. ACME is not responsible for the unauthorized use of your information nor for any lost, stolen, compromised passwords, or for any activity on your account via unauthorized password activity.
10.1. Update your Privacy Setting
You may update your privacy settings directly through the Website by visiting your account settings.
10.2. Manage Marketing Communications from us
We honour your choices when it comes to receiving marketing communications from us. To update your preferences (including to opt-in or opt-out of marketing communications) you can unsubscribe using an unsubscribe link on marketing emails.
10.3. Cookies and Other Tracking Technologies
You can find information on changing your browser settings to opt-out of optional Cookies in your browser settings. If you disable some or all of the Cookies, some parts of the Website may not work.
We maintain reasonable physical, electronic and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. However, by using the Website, the User accepts the inherent security implications of data transmission over the internet and the world wide web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Website. The User understands these inherent risks and agrees that ACME shall not be responsible for any unauthorised access, breach of security and/or the unauthorised usage of Users’ data.
In accordance with Information Technology Act, 2000 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below: